Business Communications and Negotiations

2023/2024

Academic Year

ENG

Instruction in English

9

ECTS credits

Delivered at:

Department of General and Strategic Management (Nizhny Novgorod) (Faculty of Management (Nizhny Novgorod))

Course type:

Compulsory course

When:

2 year, 1-3 module

Instructor

Boryshneva, Nelli

Course Syllabus

Abstract

Communication is an increasingly important soft skill in business. The “Future of Jobs Report 2020” identifies negotiation and persuasion as TOP-15 skill for workplace. Yet, when put to test only 4% of managers reach win-win, 20% of the deals are plain lose-lose, whereas 50% of negotiators in perfect agreement do not realize it. In order to get better results whether in presenting one’s ideas, persuading the others to follow or diagnosing situations and matching them to appropriate techniques one needs to have both formal training and experience. The course is designed to combine the two: students learn by experience, give and receive feedback, and master new strategies and tools to try. By the end of the course you will know how to handle distributive vs integrative negotiations, how to organise and host efficient meetings, how to communicate clearly in business writing. The course is designed for students with the knowledge of foundations of management.