Emotional Intelligence Management in Business

2025/2026

Учебный год

ENG

Обучение ведется на английском языке

6

Кредиты

Кто читает:

Департамент организационного развития

Статус:

Курс обязательный

Когда читается:

2-й курс, 2, 3 модуль

Преподаватель

Курагина Мария Федоровна

Course Syllabus

Abstract

"Emotional Intelligence Management in Business" course is designed to develop knowledge and practical skills in managing one's own emotional intelligence as well as the emotional intelligence of employees within a modern company. Throughout the course, participants will explore the most effective methods and technologies for working with personnel’s emotional intelligence as a source of performance enhancement. The participants will learn how to apply techniques for assessing and developing emotional intelligence within their teams and will gain the ability to design and implement initiatives aimed at fostering emotional intelligence in the workplace.

Learning Objectives

• Assess and interpret emotional states in themselves and others to improve decision-making, leadership, and team performance
• Apply evidence-based methods and techniques to develop and enhance emotional intelligence in individuals and teams
• Design and implement initiatives that foster an emotionally intelligent workplace culture to drive engagement, collaboration, and organizational effectiveness

Expected Learning Outcomes

• Analyze key emotional intelligence models and their impact on business performance
• Evaluate emotional intelligence in individuals or teams using assessment tools and interpret results for improvement
• Identify basic and complex emotions and distinguish between emotion, mood, affect, and feeling.
• Interpret verbal and nonverbal emotional cues to recognize others’ emotions in diverse workplace contexts.
• Apply emotional intelligence principles to enhance decision-making, creativity, and motivation in business tasks.
• Use the Emotion Quadrant to evaluate and adjust emotional states for optimal workplace performance.
• Analyze emotional drivers and triggers that influence behavior in organizational settings.
• Develop strategies to anticipate and manage emotional reactions during high-pressure or change situations.
• Apply self-regulation and resilience techniques to manage emotions under pressure.
• Use emotional intelligence methods to manage individual and team emotions.

Course Contents

• Topic 1. Emotional Intelligence in the Business Context
• Topic 2. Perceiving Emotions in the Workplace
• Topic 3. Using Emotions to Facilitate Thought for Business Performance
• Topic 4. Emotional Analysis and Strategic Understanding
• Topic 5. Managing Emotions for Leadership and Organizational Success

Assessment Elements

• Emotional Journal
• Emotional Triggers
• Designing and Conducting an Emotional Intelligence Development Exercise

Interim Assessment

• 2025/2026 3rd module
  0.15 * Designing and Conducting an Emotional Intelligence Development Exercise + 0.15 * Designing and Conducting an Emotional Intelligence Development Exercise + 0.4 * Emotional Journal + 0.3 * Emotional Triggers

Bibliography

Recommended Core Bibliography

• 9781462525386 - Lisa Feldman Barrett, Michael Lewis, Jeannette M. Haviland-Jones - Handbook of Emotions, 4th еd. - 2018 - Guilford Perss - http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1267129 - nlebk - 1267129
• Daniel Goleman. (2006). Emotional Intelligence : Why It Can Matter More Than IQ: Vol. 10th anniversary ed. Bantam.
• Daniel Goleman. (2006). Working With Emotional Intelligence: Vol. Bantam hardcover reissue ed. Bantam.
• Goleman, D. (2019). The Emotionally Intelligent Leader. Boston, Massachusetts: Harvard Business Review Press. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=2000691
• Peter A. Andersen, & Laura K. Guerrero. (1998). Handbook of Communication and Emotion : Research, Theory, Applications, and Contexts. Academic Press.

Recommended Additional Bibliography

• 1184 - Emotional Fitness at Work: 6 Strategic Steps to Success Using the Power of Emotion - B.Goldsmith - Career Press - 9781601637741 - https://hse.alpinadigital.ru/book/1184 - Alpina
• Checa, P., & Fernández-Berrocal, P. (2015). The Role of Intelligence Quotient and Emotional Intelligence in Cognitive Control Processes. https://doi.org/10.3389/fpsyg.2015.01853
• Christine D. Wilson-mendenhall, Lisa Feldman Barrett, & Lawrence W. Barsalou. (n.d.). Neural Evidence that Human Emotions Share Core Affective Properties.
• Higgs, M., & Dulewicz, V. (2016). Leading with Emotional Intelligence : Effective Change Implementation in Today’s Complex Context. Switzerland: Palgrave Macmillan. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=1338472
• Konijn, E., Scheve, C. von, & Döveling, K. (2011). The Routledge Handbook of Emotions and Mass Media. Milton Park, Abingdon, Oxon: Routledge. Retrieved from http://search.ebscohost.com/login.aspx?direct=true&site=eds-live&db=edsebk&AN=339902
• Kopelman, S., & Rosette, A. S. (2008). Cultural variation in response to strategic emotions in negotiations. Group Decision & Negotiation, 17(1), 65–77. https://doi.org/10.1007/s10726-007-9087-5
• Mayer, J. D., Salovey, P., & Caruso, D. R. (2004). Emotional Intelligence: Theory, Findings, and Implications. Psychological Inquiry, 15(3), 197–215. https://doi.org/10.1207/s15327965pli1503_02
• Rita Bendaravičienė, Jolita Vveinhardt, & Ingrida Vinickyte. (2019). Guidelines of integrated management solutions: volunteers’ emotional intelligence, intercultural training and work productivity. Problems and Perspectives in Management, (2), 404. https://doi.org/10.21511/ppm.17(2).2019.31

Authors

• Kuragina Mariia Fedorovna
• Белохлебова Наталья Александровна